General Commercial Terms and Conditions

• In trade via the Internet it is necessary to register. Upon registration it is necessary to state the following information accurately: first name and surname, address, telephone number and e-mail.
• We shall agree upon delivery of goods and method of payment with you by e-mail or telephone. Delivery by post or courier service can be arranged. Method of payment: advance bank transfer or COD.

• The purchaser grants the vendor the right to provide the forwarder with the minimum necessary personal data for problem-free delivery of goods (name, address, telephone number).
• We shall send goods which we have in store within 2 working days of confirmation of the order.
• We shall check the delivery period for goods which are not in store with the supplier and inform you thereof.

• The client, as a private individual, has the possibility of withdrawing from the contract within 7 days of receipt of goods in accordance with the law. Should you decide to do so, contact the vendor and send a written declaration of withdrawal from the contract, stating the order number, date of purchase and account number or precise address for financial settlement. Return the purchased goods together with the document of purchase to our address. Upon return of goods, the goods must be unused, in their original condition as upon receipt (including documentation, accessories etc.). The vendor is obliged to return the purchaser the price paid for the goods in question within 15 calendar days by a method corresponding to that by which the payment was made for the goods, unless the customer requests otherwise.
• We reserve the right to adjust prices. The price is always confirmed at the moment of e-mail specification of the order.
• The warranty conditions are outlined by the reclaims procedure.
• The vendor is not liable to the purchaser for delayed delivery of goods caused by the postal or courier service, or for statement of an incorrect address of the purchaser. In such cases it is necessary to apply reclaims for any failure to delivery of goods or damaged goods caused by the courier or by the postal service directly with the relevant employee of the postal or courier service.
• In the case of failure to deliver goods as a result of force majeure or as a result of termination of production thereof, the vendor shall inform the purchaser without delay of the reason for non-delivery. The vendor is obliged to provide the possibility of delivery of substitute goods. The purchaser has the right to refuse the possibility of delivery of substitute goods and to withdraw from the order of the goods in question.